Returns & Exchanges
At BY TERRY, we want you to be completely satisfied with your luxury beauty purchase. If for any reason you are not happy with your order, you can return any unopened and unused products within 30 days of receipt for a full refund.
Initiate Your Return
Log into your account or visit our returns portal using your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all products are unused and in their original condition to qualify for a refund.
Label and Post
Print your prepaid return shipping label provided via the portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, please allow 5-10 business days for the credit to be applied back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing